We have a team of highly skilled professionals, expertise in wide range of IT applications, networking and SAAS. Our techs are equipped with cutting edge technology to ensure we deliver services that surpass expectation. Our remote management monitoring (ticket, backup, network) are the best in the business.
Our processes are well defined but can be modified to your needs, the diagram below is an example of our standard call flow.
Monitoring and maintaining your IT infrastructure is a critical component of operational readiness. We can proactively ensure your IT systems are operational 24 hours a day, 7 days a week, significantly reducing the risk of downtime and protecting your business from external threats.
Our Service Level Agreements (SLA) provide you with peace of mind knowing that technical assistance is just a phone call away. An SLA ensures you receive lightning fast IT support at a fixed monthly rate; minimising your business risk and maximising your productivity.
Support Link : http://help.un.net.au